This privacy notice was last updated on 01.09.2020.
Your Human Factors (“Your Human Factors Ltd.”) is committed to complying with the provisions outlined in the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with our organisation is very important and we want you to be confident that your personal data is kept safely and securely.
The information outlined below will help you to understand:
How and why we collect information from you;
Who we share your information with, if anyone, why and on what basis; and
What your rights are in relation to managing the personal data that is held by us.
By using this website you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use following the posting of changes to this policy will be deemed your acceptance of those changes.
1. Who are we and how can you contact us?
Your Human Factors Ltd. provide a wide range of business services to help other organisations make better decisions about and for their people.
Your Human Factors Ltd. is responsible for processing the personal information you provide to us in a secure and fair manner and in accordance with the new EU General Data Protection Regulations that come into force on 25th May 2018. and is registered with The UK Information Commissioner’s Office (ICO) under the UK Data Protection Act 1998.
Your request will be directed to the appropriate Your Human Factors member. Please allow 3 working days for a response.
You have the right to tell us if you:
Do not want to be contacted in the future by us.
Would like a copy of the personal information which we hold about you.
Would like us to correct, update, or delete your personal information in our records.
Wish to report any misuse of your personal information.
To assist us in dealing with your request, please provide your full name and details.
You have key rights over how your data is used and stored by us. These are known as your ‘Data Subject Rights’. You can read more about them on the Information Commissioners website – www.ico.org.uk.
2. What information do we collect?
From time to time you may be asked to provide us with personal information about yourself (e.g. name, job title and contact details) to provide you with the best customer experience we can when you use our business services.
3. What do we use your personal information for?
To respond to customer enquiries and provide more information about our products and services, when requested to enable us to:
Communicating with you through e-mail, SMS, or other electronic methods.
To update you as to the progress of work or services requested.
Administer and manage your account(s) and send you information and reports.
Answer questions you have submitted to us and respond to your requests.
Improve our systems and security through testing (to ensure security when updating systems), data processing, website administration, and Information Technology system support and development.
Manage fraud, operational and security risks to safeguard your information.
Comply with laws and regulations.
Submitted information: to provide and tailor Services directly to you and communicate with you;
Provide information, products and services you request, or (with your consent) which we think may interest you.
4. How do we protect and use your personal information?
Online privacy and information security is a key aspect of our customer service to you and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information at all times from unauthorised access, alteration, use, disclosure or destruction.
We have legal obligations, under the EU General Data Protection Regulation and the UK Data Protection Act 1998, to process any personal information that you provide to us securely and fairly. Each time you provide us with personal information we will let you know how we intend to use it.
Your usage of our website is your responsibility and we assume you are completing information that is your own. We’d prefer you did not complete information on someone else’s behalf but if you do please ensure you have obtained explicit permission to share it.
5. How long do we keep your personal information for?
We will hold your personal information securely and will keep it for as long as you use the service that you have requested. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights.
In all cases, our need to hold and use your personal information will be reassessed on a regular basis, and all personal information that is no longer required for any purpose will be securely disposed of.
6. Who do we share your personal information with and how do we do it?
When customers have provided personal information to Your Human Factors Ltd. this information may be shared with the relevant team member/department to ensure that the best service is provided to the customer.
All personal information is shared in a manner that is compliant and protects the privacy of the individual.
Your Human Factors Ltd. does not sell any personal information to third parties.
Your Human Factors Ltd. may be required to disclose personal information in response to lawful government requests, including to meet national security or law enforcement requirements.
As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our suppliers may be Privacy Shield whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US. If you use our services while you are outside of the EU, your information may be transferred outside the EU to give you those services.
7. IP Address
If you are connected to the internet you will have an IP Address. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. If there is a security breach the Internet Service Provider will identify the relevant IP Address and the user may be contacted.
9. Scope of this policy
Links within this site to other websites are not covered by this policy.